In this tutorial, learn techniques for communicating effectively–including being consistent with your speech and body language and clearly stating your intentions–as well as ways to be an active listener. Watch more at http://www.lynda.com/Business-Business-Skills-tutorials/Having-Difficult-Conversations/124085-2.html?utm_campaign=zMUSEYR80E8&utm_medium=viral&utm_source=youtube.
This tutorial is a single movie from the Having Difficult Conversations course presented by lynda.com author Britt Andreatta. The complete course is 2 hours and 17 minutes and shows how to prepare for and successfully have difficult conversations with employees, managers, and colleagues.
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase